FREQUENTLY ASKED QUESTIONS

ALL YOU NEED TO KNOW

JET BOATS


  • Chevron down Do you have a new jet boat? What happened to the old one?
  • We upgraded to a newer boat that is able to operate offshore for our whale watching tours and Ocean Extreme thrill rides as well as catering for larger groups on the lake. The old yellow boat, the Cheeky Bee, will be sadly missed. It was a fantastic boat and gave us years of fun and excitement. It has a new home now in the Whitsundays.

  • Chevron down What is the difference between the two Lake/Harbour Rides and the Ocean Extreme?
  • Not only is Ocean Extreme a longer ride, but it takes you to the extremes of jet boating. We take you out through the heads and into the surf where we ride the waves. You get to take in more of the sights that you wouldn’t see on the Lake/Harbour Thrill!!

    JetBuzz is the ONLY jet boat operator in New South Wales which goes into the ocean. You can’t find an experience like this anywhere else in New South Wales!

  • Chevron down Do I need to be there earlier than my departure time?
  • Yes you do. Our passengers are required to check in at least 10-15 minutes prior to their scheduled departure time.

  • Chevron down Can I bring a camera with me and take pictures?
  • As you will need to hold on with both hands during spins, unless you have a head or chest-mounted GoPro, you cannot take cameras on board as this could be a risk to yourself or others. We cannot be responsible for the safety of your camera or personal goods. JetBuzz has a camera mounted to the boat that takes your pic every two seconds + some short video to capture all of the action (and your expressions). We put them all on a USB and they are ready for you to take home shortly after the ride for just $30.

  • Chevron down Where can I leave my personal belongings?
  • Our lovely office staff can keep all of your valuables safe. Leaving them safe in your car with keys in the hands of our staff is another option.

  • Chevron down Are bookings essential?
  • Bookings are indeed essential! The more notice we have, the better chance you have at securing a seat. Please book online. Or you are more than welcome to call us or come along on the day, as we often have a couple of spare seats.

  • Chevron down Can I book for a time that suits me?
  • If a specific time is not available, give us a call and we’ll do our very best to fit something in for you.

  • Chevron down Is there a minimum age to ride the jet boat?
  • Yes, all children must be at least 5 years old and 120cm tall if not travelling with an adult. All passengers should be able to reach the handrails and hold on firmly. Passengers aged under 18 years must have an adult sign on their behalf.

  • Chevron down What age do you class as a child for pricing?
  • 5 to 14 years.

  • Chevron down Are there any restrictions?
  • It is advised that any passengers who may be pregnant, had any recent injuries, suffer from neck, back, or heart conditions, or think it is a risk for them to ride must realize that the decision is at their own risk.

  • Chevron down How many people does the jet boat hold?
  • The jet boat holds a maximum of 21 passengers, each in their own comfortable seat. We are only allowed to take 12 on the Ocean Extreme tour.

  • Chevron down How long do the rides go for?
  • It varies on which ride you have chosen. Lake/Harbour Thrill is a 25-minute experience, whereas the Ocean Extreme is between 45-60min depending on which location you visit. If you are chartering for a group and are working on a budget we can work with you and offer it to be however long (or short) you wish! We can make custom rides, special pick up locations, and more.

  • Chevron down How much does it cost?
  • Visit our water sports page and select an activity to view full pricing.

    We also cater rides and packages to suit your budget for group bookings, parties etc.

  • Chevron down What should I wear?
  • It is best to wear comfortable clothing that you won’t mind getting a bit wet! When it’s cooler weather, make sure you bring a jumper to keep you warm. We can provide waterproof spray jackets to all jet boaters. However, there’s no guarantee you will stay dry, so bring a change of clothes if you have fancy dinner plans. Footwear is recommended (flip flops/sandals are fine). For the ladies, flat shoes are best!

  • Chevron down Will I get wet?
  • Yes… BUT we can provide waterproof ponchos, so you may still get wet but not as much. Every ride is different according to the weather conditions from a mild spray to very wet. If you want to stay on the dryer side, we suggest you sit towards the front of the boat. Our office staff can look after for your valuables while you are on the ride.

BOAT HIRE


  • Chevron down Do I need a boat licence?
  • Only our Sports Boat (Bowrider) and 15hp Tinnie require a boat licence. ALL other boats do not. We just require someone over 18 years old, with a driver’s licence to be responsible and carry their details with them on board.

  • Chevron down Do we need to book?
  • We strongly recommend booking for any activity. With the boats, we might not have the boat in the water or available. With our online bookings being active 24/7 you can see when you can or can’t book online.

  • Chevron down Can I bring my pet?
  • Unfortunately, we are not permitted to have pets within Raffertys resort and on our boats. All pets must remain at home as there is nowhere to leave them safely when you are on the boat.

  • Chevron down How many people can the boats take?
  • Depending on the boat between 4-12 passengers, or 16 if you charter the luxury cruiser. We classify each person as 1.

  • Chevron down Where can we go?
  • As per the terms and conditions, we do have boundaries for all boats. The sports boat has access to all of Lake Macquarie proper, whereas the other boats are bound by Pulbah Island as the furthest north they can travel on our finger of the lake.

  • Chevron down Can we fish?
  • Sure can! Each boat has a licence for up to 4 people to fish. You can purchase extra fishing licences online. We also hire and sell fishing rods on site too.

    Fishing is great fun, catching is even more fun… no promises of catching, however!

FINDING US, SAFETY, ETC.


  • Chevron down Where are you?
  • Our main office is on Lake Macquarie at Cams Wharf within Raffertys Resort. This is where all of our boat hire, kayaking + SUPs and lake departing jet boat rides depart from. Our Newcastle jet boat rides depart from Honeysuckle within the harbour.

    We can also arrange pick ups for groups who Charter the boat from most locations on the lake. See our corporate & group events to find out more or call our friendly staff on 0249721777.

  • Chevron down How do I find you?
  • When you book, you’ll receive a confirmation e-mail, which will have a link to open up Google or Apple maps to help you find us. If you’re rolling the dice and just turning up, Google JetBuzz and you’ll find us easily on the maps.

  • Chevron down How long are gift certificates valid for?
  • All JetBuzz Gift Certificates are valid for 12 months from date of purchase. If your voucher is close to expiring, give us a call & we may be able look after you! We understand how busy life can be!

  • Chevron down Is the jet boat ride safe?
  • Absolutely! Our jet boat and the staff have had years of experience operating. We have a 100% safety record! This jet boat is designed and built with safety as the number one priority. All riders are equipped with a life jacket before boarding, even though we have never had to use them! Our crew and management staff conduct daily safety checks on the vessels to ensure we maintain our high safety standards. We operate under strict controls via the NSW Maritime. If you have any particular concerns, please don’t hesitate to contact one of our staff.

  • Chevron down Can we keep in touch?
  • We would love you to! You can like then follow us on Facebook, and be kept up to date on any news, special offers, etc. You might even see your photo uploaded. Find us now!